Customer Service

Cancellation

Orders may be cancelled at any time before they are prepared by our team, so contact us as on a possible if you want to do so. If the item has already been despatched ( A fulfilment confirmation email will be sent to you) then our return policy does apply.

 

Exchanges and Returns

If any quality issues arise with products sold by our company, consumers have the option to request an exchange or a return. Any related costs, such as shipping fees, will be covered by our company.

Due to the natural variations in fabric elasticity and other inherent factors in clothing products, we strongly advise customers to carefully refer to the product size chart before making a purchase. In cases where the issue is related to size incompatibility, our company only provides an exchange service. Any costs incurred, including shipping fees, shall be borne by the customer.

Please be advised that our company only handles after-sales service for products purchased from www.santic.com.au. As Santic distributors operate independently, we are unable to provide after-sales service for products purchased from other channels. We apologize for any inconvenience this may cause. Please confirm that the product was purchased from www.santic.com.au before sending it to us for after-sales service. Thank you.

If you need to return or exchange a product, please contact us first via:

Mobile: 0410681206 (TEXT ONLY)

Email: santicaustralia@gmail.com

 

Disclaimer for Clearance Sale Orders

Thank you for shopping with us during our clearance sale! Due to limited stock and high demand, we may not be able to fulfil your order with the exact style or size you requested. In such cases, we will make every effort to ship a similar item or a close size to meet your needs, or refund your order should the substitution be unavailable.

As these items are being offered at a significant discount, we kindly ask for your understanding and acceptance of this substitution. Please note that we might be unable to offer exchanges on clearance sale items due to inventory clearance. By completing your purchase, you agree to this policy.

We appreciate your support and hope you enjoy your purchase!

 

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. If you are unsure about the specifications and/or suitability of a product, please contact us so we can assist you.